Privacy Policy
Welcome to Actiochat (“Company”, “we”, “our”, or “us”). Please read these Terms of Service ("Terms") carefully before using our website and services.
By accessing or using our website (the “Site”) and the services provided by Actiochat (collectively, the “Service”), you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not access or use the Service.
1. What Information We Collect
When you create an account, use our services, or make a purchase, we collect personal information you provide, such as your name, email address, and billing details. When you upload content to train your chatbot, that content is stored and used to provide your custom AI experience.
When you browse our site, we also collect your IP address, browser type, and device information through cookies and analytics tools to understand and improve our service.
2. How We Use Your Information
We use your information to:
- Provide and improve our services
- Personalize your AI chatbot experience
- Communicate with you about your account or support requests
- Process payments securely (via Stripe)
- Send transactional and occasional marketing communications (you can opt out anytime)
3. Consent
When you provide us with personal information to complete a transaction, place an order, arrange for a delivery or return a purchase, we imply that you consent us to contact you.
4. Disclosure
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
5. Third-Party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy
6. Cookies
We use cookies and similar technologies to enhance your experience, remember your preferences, and understand user behavior. You can disable cookies via your browser settings, though some functionality may be affected.
7. Data Storage & Security
Your personal information and training data are stored on secure servers. We follow industry best practices to protect your data from loss, misuse, unauthorized access, disclosure, alteration, or destruction.
While we strive to use commercially acceptable means to protect your information, no method of transmission or storage is 100% secure.
8. International Transfers
Your data may be stored or processed in countries outside your jurisdiction. By using our service, you consent to such transfers in accordance with this policy.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be effective upon posting. Continued use of the Service after changes constitutes your acceptance of the new policy.